Your system was installed by Z2C
Z2C Refrigeration, specialists in wine cellar climate control, provides technical follow-up, maintenance, and troubleshooting for your installation. We do everything to maintain the consistency of your wine cellar over time. This page brings together the resources needed for your wine cooling system to operate optimally.
For any technical questions or service requests, contact us directly. We're here to help.
Identify your situation
Before calling us, take a moment to identify the nature of the problem. Some simple checks can resolve many issues quickly.
Frequently Asked Questions — Technical Support
When to Call Z2C — Warning Signs
Some signs mean you need to call a technician urgently, while others allow for a planned intervention without urgency. Here's how to differentiate situations:
Call immediately if:
Intervention urgente
- 1The system is completely stopped (no fan or compressor running)
- 2A significant water leak is observed (continuous flow, risk of damage)
- 3A burning smell, smoke, or electrical overheating emanates from the unit
- 4Temperature rises rapidly and uncontrollably in the cellar (risk to your wines)
- 5A violent metallic noise or abnormal excessive vibration suddenly occurs
- 6Thick frost covers the evaporator or unit pipes
- 7Any persistent visual or audible alarm accompanied by notable malfunction
Schedule an intervention if:
À planifier
- 1A moderate unusual noise is present but the system continues to work correctly
- 2Temperature varies slightly from setpoint for a few days (e.g., 2-3°C deviation)
- 3A bit more condensation appears than before but no puddles or damage
- 4Your last maintenance was over 12 months ago (even without apparent problems)
- 5Performance seems diminished: compressor runs more often than before
- 6An alert light has come on but the situation remains stable
In all cases of doubt, we prefer you call us. A false alarm is better than letting a real problem get worse. Our team can advise you by phone whether the situation can wait or if a visit is necessary.
Priority Request
Is your system stopped or experiencing a critical issue? Submit an urgent request.
Order a Part
Need a filter, pump, or other replacement part? Order directly from us.
Schedule Maintenance
Schedule a preventive maintenance visit to keep your system in perfect condition.
Technical Documentation
Lost your manual or technical documents provided at installation? No problem: we archive files for all installations done by Z2C. These files generally include electrical diagrams, factory settings, installation instructions, and the system's user manual. If you need a copy, simply contact us with your name and the address where the cellar is located (or the installation contract number if available). We'll find your file and can send you the documents by email. This service is offered free to our clients — it's part of our commitment to support you throughout your cellar's life.
Z2C Technical Support
The art of stabilizing your wine
Téléphone
514-915-3934Courriel
support@z2c.caHeures d'ouverture
Service Monday to Friday, 8am to 5pm.
Priority support clients: 7-day assistance (dedicated number provided with your contract).
For any emergency outside business hours, leave us a detailed message — an on-call technician will call you back as soon as possible.
Thank you for your trust in Z2C Refrigeration.