When things go wrong, time matters. Here's how to recognize an emergency and prepare the call to speed up diagnosis.

Priority Intervention: When and How

Not all problems are emergencies. But some symptoms indicate you need to act fast, especially in commercial settings or when temperature is drifting rapidly.

1) When It's Priority

rapid temperature drift
complete shutdown
water on the floor or visible leak
persistent humidity smell or odor rising
sudden abnormal noise or strong vibration
abnormal frost that is progressing
commercial use with service in progress

2) What You Can Do Right Away

keep the door closed as much as possible
note the current temperature and setpoint
take 4 to 6 clear photos of the unit, drain, and interior
avoid disassembling, scraping, or forcing

If water is near an outlet or electrical panel, report it and touch nothing.

3) Information That Speeds Up Diagnosis

cellar dimensions
glazing percentage
system brand and model
main symptom and since when
residential or commercial context
photos sent before intervention

The clearer the info, the more time we save on site.

4) Priority Doesn't Mean Improvised

A good intervention stabilizes first, then corrects durably. Drainage, ventilation, air infiltration, or lack of maintenance can create similar symptoms. The method prevents return visits.

Conclusion

When a cellar goes off track, speed helps, but method decides. A well-conducted intervention stabilizes, diagnoses, corrects, and documents.